Lost baggage
Learn what to do if your checked baggage is delayed or lost at Paris-Charles de Gaulle Airport.
Certain events, such as weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items not arriving at the destination airport at the same time as their owners.
What to do
If you can’t find your baggage at the end of your flight, the first step is to go to the Service Bagage desk in the baggage reclaim area.
If you have already left the airport contact your airline as soon as possible with your baggage receipt (tag) number.
- A Property Irregularity Report (PIR) will be made
- You will be given a reference number (e.g. CDGXX12345)
Keep all documents related to your flight (baggage receipt, boarding pass).
What happens next
Most bags are reunited with their owners within 72 hours. Once your baggage is found and cleared by customs, the airline will contact you to arrange delivery. There’s no need to call beforehand, as they won’t provide updates until then.
If your baggage is not located within 4 days of your initial declaration, please contact your airline to complete a baggage inventory form (list of contents).
Provide a detailed and accurate description of your missing baggage and its contents, as this information is essential for helping locate your belongings.
Tracking your luggage
Baggage handling and delivery is the responsibility of your airline from check-in to collection. For detailed information about missing luggage, please contact your airline or its ground handling company directly.
Charles de Gaulle Airport does not process or have access to information regarding baggage lost by airlines.
You can track the status of your baggage and update your contact or delivery details by entering your PIR reference number (e.g., CDGXX12345) into the WorldTracer online lost baggage tracker. Your PIR number can be found on the declaration form provided when you reported your missing baggage.
■ Delta
■ EasyJet
■ United
Compensation for expenses due to missing baggage
If you need to purchase essential items due to delayed baggage, be sure to keep all receipts. Airlines may reimburse reasonable expenses for essentials such as toiletries, clothing, and other necessities. Reimbursement policies vary by airline, so check their specific guidelines for eligible items and claim limits.
To request compensation, you must submit a written claim to the airline within 21 days of receiving your delayed baggage. Include the following in your claim :
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Your PIR (Property Irregularity Report) number
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A copy of your boarding pass and baggage tag
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Receipts for any purchases made due to the delay
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A brief explanation of the situation
We recommend contacting your airline’s customer service or visiting their website for full details on how to submit a baggage delay claim.