Delayed and Missing Baggage

Lost baggage (checked-in) enquiries

Baggage handling and delivery is your airline’s responsibility from check-in to collection.
For inquiries relating to delayed/missing/lost luggage please contact your airline.

What to do ?

AT THE AIRPORT
If you can’t find your baggage at the end of your flight, the first step is to go to the Baggage Service desk.
You can find the desk in the Arrivals hall near to the baggage claim area, a Property Irregularity Report (PIR) will be made and you will be given a reference number.
You can monitor the status of your baggage by entering this reference number into the online lost baggage tracker (see below).
Once you’ve completed the report, you don’t need to do anything else, the airline will contact you to arrange a delivery…

IF YOU LEFT THE AIRPORT WITHOUT REPORTING THE PROBLEM
Please contact your airline as soon as possible with your baggage receipt (tag) number.
You will be issued a reference number of the missing baggage report which is used to check the status of your baggage through the WorldTracer online service (see below).
Once you’ve completed the report, you don’t need to do anything else, the airline will contact you to arrange a delivery…

What happens next ?

Most bags are reunited with their owners within 72 hours.
Once your baggage is found and it’s been cleared by customs, the airline will be in touch to arrange a delivery that suits you.

If your baggage is not located within 72 hours of your declaration, please contact your airline to fill in a Baggage Inventory form.
Describe your missing baggage as precisely as possible, an accurate and complete description of your baggage contents is essential for locating your baggage.

How to track my luggage ?

You can monitor the status of your baggage and change your details or delivery address by entering your reference number into the WorldTracer online lost baggage tracker.
The number consists of 5 letters and 5 numbers and can be found on your declaration form (example CDGXX12345).
  Track the status of your missing baggage

Compensation for expenses incurred due to missing baggage

If you need to purchase essential items because your baggage is delayed for an extended period of time, remember to keep all your receipts.
The passenger must write and complain to the air carrier within 21 days.

Lost & found item

If you’ve lost a piece of your property on board an aircraft please contact your airline.
Please contact ″Paris Aéroport″ if lost in a terminal, car park, security check,…
  Information Lost Property