Learn what to do if your checked baggage is delayed or lost.

Certain events, such as weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items not arriving at the destination airport at the same time as their owners.

Lost propertyAirport contacts

What to do

If you can’t find your baggage at the end of your flight, the first step is to go to the Service Bagage desk in the baggage reclaim area.
If you have already left the airport contact your airline as soon as possible with your baggage receipt (tag) number.

  • A Property Irregularity Report (PIR) will be made and you will be given a reference number (e.g. CDGXX12345).
  • Keep all documents related to your flight (baggage receipt, boarding pass).

What happens next

Most bags are reunited with their owners within 72 hours.
Once your baggage is found and it’s been cleared by customs, the airline will be in touch to arrange a delivery that suits you.

If your baggage is not located within 4 days of your declaration, please contact your airline to fill in a baggage inventory form (list of contents).
Describe your missing baggage as precisely as possible, an accurate and complete description of your baggage contents is essential for locating your baggage.

How to track your luggage

Baggage handling and delivery is your airline’s responsibility from check-in to collection.
For detailed information reading to missing luggage please contact your airline.

You can monitor the status of your baggage and change your details or delivery address by entering your PIR reference number (e.g. CDGXX12345) into the WorldTracer online lost baggage tracker.
The PIR number can be found on your declaration form.

Compensation for expenses due to missing baggage

If you need to purchase essential items because your baggage is delayed for an extended period of time, remember to keep all your receipts.

The passenger must write and complain to the air carrier within 21 days.