Find answers to Frequently Asked Questions about Paris-CDG airport, help with your journey, services and facilities, terminal information,…
Located 26 km. northeast of Paris, Charles de Gaulle airport, also known as Roissy, is europe’s second international airport.
In 2019, the airport handled more than 76 millions passengers.
Details of which terminal a flight or airline uses can be found in our Destinations and airlines database.
Find your check-in zone using the information screens near the terminal entrance.
Unfortunately, it is not possible to shop in another terminal without a valid boarding pass.
Meeting points are located in each terminal, just after you exit the baggage reclaim area.
There are left luggage/baggage storage facilities in terminal 2 (nearby the TGV-RER station).
Baggage and luggage items can be stored for a few hours or up to 90 days.
The exact process for connecting at Paris-CDG depends on where you’re flying to and from.
Go to our Flight Connections section to obtain a personalized step-by-step connection guide.
You can not walk between terminals 1, 2, 3.
Visit our Travel between terminals section for more information.
If you are connecting through Paris Charles de Gaulle use our Flight connections guide.
There is nowhere to sleep in the terminals but there’s a great choice of hotels nearby.
If your booking includes a stopover in a local hotel, please follow the signs to Arrivals.
Check our Airport hotels page.
If you’re a connecting passenger from non-Schengen countries you’ll have to pass through French border controls to get to your hotel, so please ensure you have any required visa to enter France.
You can enjoy free wireless internet access via your notebook computer or handheld device in all terminals, just choose ″WIFI-Airport″.
Please not that smoking is not permitted anywhere inside the terminals except in the dedicated smoking booths located airside.
If you left some property on your flight you should initially contact the airline you flew with.
Here is a list of airline contacts.
If you lost your items in Charles de Gaulle airport please consult our dedicated page.
Baggage delivery is the responsibility of individual airlines.
For inquiries relating to hold baggage, please contact your airline directly.
See our information page.