Paris Charles de Gaulle Airport

Lost & Found

We’ll be happy to help you recover your missing belongings.
Please note that it can take up to 72 hours for items of lost property to be processed.
You will be contacted if there is a match on the lost property database.

Airport contacts

Lost items in the terminal public areas

″Paris Aéroport″ stores items that are found in the terminal premises (security checkpoints, boarding gates, car parks,…).

Please submit an enquiry using the lost property form below or proceed directly to ″Paris Aéroport″ lost property office.
If your item has been found, you will be sent an email letting you know your item was found, this notification will provide pick-up and shipping instructions.

Online form

Visit paris.missingx.com (link to ″Paris Aéroport″).

Airport office

The lost property office is located at the TGV-RER station Aéroport Charles de Gaulle 2 (Level 3).
Open daily 09:00-12:00 ; 13:00-17:30.

Lost items on an aircraft, in a lounge

Airlines store lost items left onboard aircraft or in private premises such as airline lounge.

Please proceed to “Service Bagage” in the baggage reclaim area for assistance.
If you have already left the airport, contact your airline directly or the handling agent representing the airline you travelled with.

Air France

Visit airfrance.franceobjetstrouves.fr/en/ to complete an online form (Air France passengers only).

Lost items on public transport

If you have come to the airport by rail or road and lost or found something on a bus, on a train, on the platform or in the station…

Please submit an enquiry using the informations below.

RATP

Useful for Bus, Metro, RER A & B (for RER B trains between Gare du Nord and Ch. de Gaulle airport, see SNCF below)

Contact an RATP station agent if the item was lost within the last 48 hours.
You may also call Passenger Service at 3246 (€0,80/min).

SNCF

Useful for TGV & RER B, C, D, E (RER B trains only between Gare du Nord and Ch. de Gaulle airport)

You may also call Passenger Service at 3635 dial #22 (€0,40/min) or visit objets-trouves-sncf.com.

Magical Shuttle

Please visit magical shuttle.fr

Lost baggage (checked-in) enquiries

Baggage handling and delivery is your airline’s responsibility from check-in to collection.

For inquiries relating to delayed/missing/lost luggage please contact your airline directly.

Missing baggage