Lost property Paris-Charles de Gaulle airport
Lost baggage (checked-in) enquiries
Baggage handling and delivery is your airline’s responsibility from check-in to collection.
For inquiries relating to delayed/missing/lost luggage please contact your airline.
IF YOU REPORTED YOUR MISSING BAGS AT THE AIRPORT
– You do not need to take any further action, your airline will contact you when they find it.
IF YOU LEFT THE AIRPORT WITHOUT REPORTING THE PROBLEM
– Please contact your airline as soon as possible.
If you need to purchase essential items because your baggage is delayed for an extended period of time, remember to keep all your receipts.
Most bags are reunited with their owners within 72 hours.
Lost and found item
It can take between 24 and 48 hours for a found item to be registered.
You’ll get a feedback from the lost and found service only if your belonging has been found.
Lost on board aircraft, the airline lounge,…
Dedicated website : http://airfrance.franceobjetstrouves.fr/en/
Twitter : @airfrance
Facebook : air france
Please contact your airline or handling agent in baggage reclaim.
Lost in the terminal, a car park,…
Please contact ″Paris Aéroport″ lost property department.
Dedicated website : https://paris.missingx.com (link to ″Paris Aéroport″).
Lost property office located at the TGV-RER station Aéroport Charles de Gaulle 2, Level 3.
Open 09:00-noon, 13:00-17:30.
Lost in the Metro, RER, Roissybus, Le Bus Direct
Le Bus Direct
Please contact +33 1 64 02 50 14 or 0 810 812 001 (0,12 €/min) from within France or visit lebusdirect.com/en/contact
RATP (Metro, RER, Roissybus)
Please contact +33 892 69 32 46 or 32 46 from within France (0,34 €/min).