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EASY CDG, helps you find everything you need when travelling to, from and around Paris-CDG Airport !

Find answers to Frequently Asked Questions about Paris-CDG airport, help with your journey, services and facilities, terminal information,…

Located 26 km. northeast of Paris, Charles de Gaulle airport, also known as Roissy, is europe’s second international airport.
In 2019, the airport handled more than 76 millions passengers.

Frequently Asked Questions

Got a question about Paris-De Gaulle Airport ? Our FAQ might help.

Which terminal for my flight at Paris-CDG airport ?

Details of which terminal a flight or airline uses can be found in our Destinations and airlines database.

Where can I find my check-in zone ?

Find your check-in zone using the information screens near the terminal entrance.

Can I go shopping in a different terminal ?

Unfortunately, it is not possible to shop in another terminal without a valid boarding pass.

Where to meet at CDG airport ?

Meeting points are located in each terminal, just after you exit the baggage reclaim area.

Where can I store my bags at CDG ?

There are left luggage/baggage storage facilities in Terminal 2 (nearby the TGV-RER station).
Baggage and luggage items can be stored for a few hours or up to 90 days.

How do I connect at CDG ?

The exact process for connecting at Paris-CDG depends on where you’re flying to and from.
Go to our Flight Connections section to obtain a personalized step-by-step connection guide.

Can I walk between terminals ?

You can not walk between Terminals 1, 2, 3.
Visit our Travel between terminals section for more information.
If you are connecting through Paris Charles de Gaulle use our Flight connections guide.

Where can I sleep overnight ?

There is nowhere to sleep in the terminals but there’s a great choice of hotels nearby.
If your booking includes a stopover in a local hotel, please follow the signs to Arrivals.
Check our Airport hotels page.

If you’re a connecting passenger from non-Schengen countries you’ll have to pass through French border controls to get to your hotel, so please ensure you have any required visa to enter France.

Does CDG airport have wifi ?

You can enjoy free wireless internet access via your notebook computer or handheld device in all terminals, just choose ″WIFI-Airport″.

Can I smoke at the airport ?

Please not that smoking is not permitted anywhere inside the terminals except in the dedicated smoking booths located airside.

I lost something at CDG airport. What should I do ?

If you left some property on your flight you should initially contact the airline you flew with.
Here is a list of airline contacts.
If you lost your items in Charles de Gaulle airport please consult our dedicated page.

My luggage didn’t come off the aircraft. What do I do ?

Baggage delivery is the responsibility of individual airlines.
For inquiries relating to hold baggage, please contact your airline directly.
See our information page.