PARIS CHARLES DE GAULLE AIRPORT /

Passengers with Reduced Mobility at Paris-CDG

Charles de Gaulle airport offers assistance for passengers whose mobility is reduced due to disability or age.
Service available free of charge.

Please notify your airline or travel agent of your needs when booking your flight or at least 48 hours prior to your departure.
Provide them with as much information as possible regarding the level of assistance required.

DEPARTURE PROCEDUREARRIVAL PROCEDURETERMINAL MAPS

On arrival (at the airport)

After landing, you should receive assistance within 10 minutes.
The maximum waiting time never exceeds 30 minutes, except for passengers who have not booked service in advance, waiting times are generally between 25-45 minutes.

Relax in your seat until the other passengers have left the aircraft and wait for the cabin crew’s instructions.

Your assistant will be waiting for you at the end of the passenger bridge.

If you also require assistance with getting out of the aircraft, staff will either board the plane or wait at the aircraft door.
If you are able to use your own wheelchair exclusively, staff will retrieve it from the hold and bring it to you on board the aircraft.

Your assistant will guide you to the passport control (Non-Schengen flights)

and then to the right baggage belt and help you collect your baggage.

Your assistant will guide you to the drop-off-point in the arrival hall.

The drop-off-points are signposted using standard pictograms and have seats.
You can arrange for someone to collect you from here or continue on your way via routes with disabled access.

Are you travelling by public transport (RER or TGV trains) ?

Please make an appointment by submitting your request plus arrival time and location to accesplus@transilien-sncf.fr (at least 48 hours prior to your departure).

On departure (at the airport)

Always verify the check-in times for your airline in advance.
Ensure check-in is completed at the check-in counter at least 60 minutes prior to the flight’s check-In deadline.

Are you travelling to CDG by public transport (RER or TGV trains) ?

Please make an appointment by submitting your request plus arrival time and location to accesplus@transilien-sncf.fr (at least 48 hours prior to your departure).

Proceed to “Paris Aéroport” pick-up-points located near the entrances to the terminals

or report directly to your airline’s check-in desk.

If necessary, your assistant will have a wheelchair then help you at the check-in.

Your assistant will accompany you to the aircraft via security check & passport control (Non-Schengen flights).

  • Passengers using a wheelchair who are unable to stand will be checked separately in a security booth.
    If you are using an electric wheelchair, the motor must be disconnected from the battery.

  • If you are carrying medication (aerosol pumps, syringes,…) or rely on special aids (e.g. prostheses), please have the relevant medical certificate available and notify the security staff or your airline.
  • If you wear a pacemaker, please inform the security staff.

Planning your journey

Please notify your airline or travel agent of your needs at least 48 hours prior to your departure, if your request is received later, be prepared to possibly wait longer.

To enable the necessary preparations, please indicate the nature of your disability when you make your booking :

 

Coding & description :
WCHR (Wheelchair Ramp)
You are able to walk short distances and climb stairs.
For longer distances you need a wheelchair and the appropriate assistance.
WCHS (Wheelchair Steps)
You are able to walk short distances, but cannot climb steps.
For longer distances you need a wheelchair and the appropriate assistance.
WCHC (Wheelchair Carry)
You need a wheelchair at all times and are also dependent on assistance on board the aircraft.
BLND (Blind)
You are blind or visually impaired and require assistance during your journey.
DEAF (Deaf)
You are deaf, hearing-impaired or deaf-mute and require assistance during your journey.
MAAS Elderly (Meet and Assist Elderly)
Your mobility is reduced due to age and you require assistance during your journey.
DPNA (Disabled Passenger Needs Assistance)
Your mobility is reduced due to age and you require assistance during your journey.