After landing, you should receive assistance within 10 minutes.
The maximum waiting time never exceeds 30 minutes, except for passengers who have not booked service in advance, waiting times are generally between 25-45 minutes.
PARIS CHARLES DE GAULLE AIRPORT /
Passengers with Reduced Mobility at Paris-CDG
Charles de Gaulle airport offers assistance for passengers whose mobility is reduced due to disability or age.
Service available free of charge.
Please notify your airline or travel agent of your needs when booking your flight or at least 48 hours prior to your departure.
Provide them with as much information as possible regarding the level of assistance required.
On arrival (at the airport)
On departure (at the airport)
Always verify the check-in times for your airline in advance.
Ensure check-in is completed at the check-in counter at least 60 minutes prior to the flight’s check-In deadline.
Planning your journey
Please notify your airline or travel agent of your needs at least 48 hours prior to your departure, if your request is received later, be prepared to possibly wait longer.
To enable the necessary preparations, please indicate the nature of your disability when you make your booking :
Coding & description : | |||
WCHR (Wheelchair Ramp) You are able to walk short distances and climb stairs. For longer distances you need a wheelchair and the appropriate assistance. |
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WCHS (Wheelchair Steps) You are able to walk short distances, but cannot climb steps. For longer distances you need a wheelchair and the appropriate assistance. |
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WCHC (Wheelchair Carry) You need a wheelchair at all times and are also dependent on assistance on board the aircraft. |
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BLND (Blind) You are blind or visually impaired and require assistance during your journey. |
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DEAF (Deaf) You are deaf, hearing-impaired or deaf-mute and require assistance during your journey. |
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MAAS Elderly (Meet and Assist Elderly) Your mobility is reduced due to age and you require assistance during your journey. |
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DPNA (Disabled Passenger Needs Assistance) Your mobility is reduced due to age and you require assistance during your journey. |