Passengers with Reduced Mobility

CDG airport offers support for passengers whose mobility is reduced due to disability or age.
Service available free of charge.


Plan your journey

Please notify your travel agent or airline of your needs when booking your flight or at least 48 hours prior to your departure.
Provide them with as much information as possible regarding the level of assistance required.

DEGREE OF DISABILITY
To enable the necessary preparations, please indicate the nature of your disability when you make your booking :

• WCHR (Wheelchair Ramp) :
You are able to walk short distances and climb stairs.
For longer distances you need a wheelchair and the appropriate assistance.
• WCHS (Wheelchair Steps) :
You are able to walk short distances, but cannot climb steps.
For longer distances you need a wheelchair and the appropriate assistance.
• WCHC (Wheelchair Carry) :
You need a wheelchair at all times and are also dependent on assistance on board the aircraft.
• BLND (Blind) :
You are blind or visually impaired and require assistance during your journey.
• DEAF (Deaf) :
You are deaf, hearing-impaired or deaf-mute and require assistance during your journey.
• MAAS Elderly (Meet and Assist Elderly) :
Your mobility is reduced due to age and you require assistance during your journey.
• DPNA (Disabled Passenger Needs Assistance) :
You require assistance during your journey due to a mental disability.


Departure

Please report to one of the pick-up points two hours prior to your flight’s scheduled departure time.
The pick-up-points are signposted using standard pictograms and are located near the entrances to the terminals.
You can either contact a member of staff at the pick-up point or request assistance over the phone.
Staff will then help you at the check-in and accompany you to the aircraft.

Alternatively you can report directly to your airline’s check-in desk once you have checked in your baggage.
Staff will then accompany you from here to the aircraft.


SECURITY CHECKS
All passengers must pass through a security check before departure.

Passengers using a wheelchair who are unable to stand will be checked separately in a security booth.
If you are carrying medication (aerosol pumps, syringes,…) or rely on special aids (e.g. prostheses),
please have the relevant medical certificate available and notify the security staff or your airline.
If you are using an electric wheelchair, the motor must be disconnected from the battery.
If you wear a pacemaker, please inform the security staff.


Arrival

If you need assistance upon landing at Paris-Charles de Gaulle airport,
please inform your travel agency or airline when you make your booking or at least 48 hours before departing on your flight,
just like your request for departure assistance.

After landing, you should receive assistance within 10 minutes,
staff will pick you up directly from the aircraft or at the arrival gate, depending on your needs.

On arrival, staff will accompany you to claim your baggage and then to one of the drop-off-points in the arrival hall.
The drop-off-points are signposted using standard pictograms and have seats.
You can arrange for someone to collect you from here or continue on your way via routes with disabled access.