Security, Baggage and liquids FAQs

Answers to frequently asked questions about Paris-Charles de Gaulle airport.

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Where can I find my check-in zone ?

Find your check-in zone using the information screens near the terminal entrance.


I lost something at CDG airport. What do I do ?

If you left some property on your flight you should initially contact the airline you flew with.
Here is a list of airline contacts.
If you lost your items in Charles de Gaulle airport please consult our dedicated page.


My luggage didn’t come off the aircraft. What do I do ?

Baggage delivery is the responsibility of individual airlines.
For inquiries relating to hold baggage, please contact your airline directly.


What do I do if there’s a problem with my baggage ?

Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection.
If you have any problems, please contact your airline immediately.


Where can I store my bags at CDG ?

There are left luggage/baggage storage facilities in terminal 2 (close to TGV-RER station).
Baggage and luggage items can be stored for a few hours or up to 90 days.

Left Luggage services are operated by Bagage du Monde.
Visit their dedicated left luggage and baggage storage website for more information.


Can I carry electrical items – such as laptops, MP3 players, or portable DVD players – in my hand baggage?

Yes, but make sure your electronic devices are charged before you travel.
If your device doesn’t switch on when requested, you won’t be allowed to bring it on to the aircraft.
Large electrical items must be removed from cabin baggage and in the case of laptops, from laptop cases prior to screening.


What restrictions for hand luggage ?

Your airline may enforce restrictions on the size and number of cabin bags.
Please contact your airline for further information.


What is the procedure at the security checkpoint?

Since November 6, 2006, it has been mandatory at security screening checkpoints for passengers to take off their jackets,
take out laptops and show any liquids they are carrying.
This process is mandatory for all EU airports without exception.


What is the rules for liquids ?

Only limited quantities of liquids may be carried through airport security into the departure lounge.
This includes bottled drinks, fragrances, cosmetics and toiletries.
The following exceptions may be made to the 100ml rule : baby food or baby milk and liquid medicines.


Liquid rules on hand luggage, what items are defined as liquids ?

It is prohibited to carry liquids and comparable substances in your hand luggage.

These include gels, pastes, lotions, mixtures of liquids and solids and the contents of squeezable containers
such as toothpaste, hair gels, beverages, soups, syrup, perfume, shaving foam, aerosols (sprays) and other similar materials.


Liquid rules on hand luggage, what flights are subject to the regulation ?

The European regulation limiting the quantity of liquids in carry-on baggage applies to all flights within the EU,
regardless of the destination or the nationality of the airline.
It also applies to passengers transferring from one flight to another at an airport within the EU.
Certain exceptions apply to passengers whose first flight originates at an airport within the EU.


In what form is it permitted to carry medication and special foods in hand luggage ?

Medication and special foods (e.g. baby food and meals for diabetics) needed during the flight
(including nose sprays, eye drops and insulin) can be taken on board.
It is ultimately the passenger’s responsibility, if the need arises, to provide proof that these items must be carried
in hand luggage (e.g. in the form of a prescription).
Medication or baby food can be carried outside the transparent plastic bag, but must be presented separately at the security screening checkpoint.


Can I still buy and carry on my tax-free and duty-free goods ?

Yes, absolutely.


Can duty free articles be carried in hand luggage ?

Duty free articles can generally be carried in hand luggage provided that they are purchased at an EU airport
and transported in a bag sealed at the point of sale and accompanied by a sales slip showing the current date.


What are the duty free, tax free allowances and regulations ?

See our dedicated page for information about Duty Free and Tax Free regulations.


Is any liability assumed by airlines or the airport for items that must be left behind at security checkpoint ?

The airport or airline cannot assume any liability for articles left behind.
For items carried in check-in luggage, the usual liability terms apply.


What can I take through security ?

All passengers must pass through security control after check-in and before entering the departure lounge.
Read our security guide.


What is my baggage allowance ?

Baggage allowances are determined by airlines and will depend on factors such as fare paid, class of travel,
route, aircraft type, government regulations, and the airline’s commercial and health and safety policies.
Airlines generally set a ‘free baggage allowance’, expressed by ‘weight’ and/or by ‘piece’.
They may allow, and set charges, for baggage not meeting these criteria (excess baggage).

Travellers are advised to check baggage allowances with their airline when booking to avoid confusion
or complications at check-in.